OpenText is currently searching for a technically dynamic and
resourceful individual who has the ability to provide exceptional
technical support in a challenging and rewarding environment.
You will be joining a team that provides world class technical support
to a variety of enterprise customers while working across business
units to ensure that customer satisfaction is met in every form. The
PRINCIPAL TECHNICAL SUPPORT SPECIALIST will work support issues that
are complex in nature and carry varying priority levels based on set
standards.
YOU ARE GREAT AT:
* Partnering with key other areas and executive level stakeholders to
drive product quality and supportability.
* Leading with expert technical skills to orchestrate the proactive
transformative changes and lead projects.
* Driving critical improvements to the applications, processes, and
infrastructure for new products, new support strategies, and tools
* Acting as a technical leader and mentor to the technical body of
the product. Prepare future technical leaders.
* Driving knowledge mapping and implementing training programs to
address knowledge needs.
* Helping technical body resolving complex issues while coaching and
mentoring individuals.
* Focusing on the customer experience and minimising customer
effort. Representing OpenText in customer communications via
telephone, email, or using remote solutions (Teams, Skype, WebEx etc)
to find resolutions to presented technical problems.
* Customer and partner ambassador, facilitating high level
escalations and orchestrating action plans involving other areas.
* Demonstrating curiosity and driving your own learning, pursuing
new knowledge continuously to keep current with industry and product
changes.
* Identifying and reporting software defects and feature requests.
* Authoring as well as update articles to contribute to our Product
Knowledge Base.
* Working independently in a self-motivated fashion, as well as
collaborating when necessary on cross-team and cross-product technical
issues by working with resources from other groups as needed to
resolve customer issues.
* Other duties and projects as assigned by management.
WHAT IT TAKES:
* Extensive experience working within a technical support or
development environment.
* SME in Windows OS; knowledge of UNIX and/or Linux is beneficial.
* Experience working with relational DBMS (Oracle, MS SQL Server or
Postgres).
* University/College degree within a related discipline or
equivalent work experience.
SKILLS/KNOWLEDGE THAT IS AN ADVANTAGE:
* **Apply on the website**+ years experience working with Web
Application Servers (i.e. Tomcat, NGINX)
* Experience programming/scripting experience (i.e. SQL, Java,
JavaScript).
* Solid knowledge on Containerization (Docker / Kubernetes)
* Ability to work with a positive attitude, empathy and diligence in
an ever growing and changing environment and influence others.
* Strong ability to work multiple strands in parallel, prioritizing
work effectively.
* Ability to adopt best practices and continuously evolve in the
role.
THE OPPORTUNITY:
OpenText is currently searching for a technically dynamic and
resourceful individual who has the ability to provide exceptional
technical support in a challenging and rewarding environment.
You will be joining a team that provides world class technical support
to a variety of enterprise customers while working across business
units to ensure that customer satisfaction is met in every form. The
PRINCIPAL TECHNICAL SUPPORT SPECIALIST will work support issues that
are complex in nature and carry varying priority levels based on set
standards.
YOU ARE GREAT AT:
* Partnering with key other areas and executive level stakeholders to
drive product quality and supportability.
* Leading with expert technical skills to orchestrate the proactive
transformative changes and lead projects.
* Driving critical improvements to the applications, processes, and
infrastructure for new products, new support strategies, and tools
* Acting as a technical leader and mentor to the technical body of
the product. Prepare future technical leaders.
* Driving knowledge mapping and implementing training programs to
address knowledge needs.
* Helping technical body resolving complex issues while coaching and
mentoring individuals.
* Focusing on the customer experience and minimising customer
effort. Representing OpenText in customer communications via
telephone, email, or using remote solutions (Teams, Skype, WebEx etc)
to find resolutions to presented technical problems.
* Customer and partner ambassador, facilitating high level
escalations and orchestrating action plans involving other areas.
* Demonstrating curiosity and driving your own learning, pursuing
new knowledge continuously to keep current with industry and product
changes.
* Identifying and reporting software defects and feature requests.
* Authoring as well as update articles to contribute to our Product
Knowledge Base.
* Working independently in a self-motivated fashion, as well as
collaborating when necessary on cross-team and cross-product technical
issues by working with resources from other groups as needed to
resolve customer issues.
* Other duties and projects as assigned by management.
WHAT IT TAKES:
* Extensive experience working within a technical support or
development environment.
* SME in Windows OS; knowledge of UNIX and/or Linux is beneficial.
* Experience working with relational DBMS (Oracle, MS SQL Server or
Postgres).
* University/College degree within a related discipline or
equivalent work experience.
SKILLS/KNOWLEDGE THAT IS AN ADVANTAGE:
* **Apply on the website**+ years experience working with Web
Application Servers (i.e. Tomcat, NGINX)
* Experience programming/scripting experience (i.e. SQL, Java,
JavaScript).
* Solid knowledge on Containerization (Docker / Kubernetes)
* Ability to work with a positive attitude, empathy and diligence in
an ever growing and changing environment and influence others.
* Strong ability to work multiple strands in parallel, prioritizing
work effectively.
* Ability to adopt best practices and continuously evolve in the
role.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
